Refund policy
Our policy lasts for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
In order to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept products for intimate or sanitary use, dangerous products, or flammable gas or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care items To return an item, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer. There are certain situations where only a partial refund is given: (if applicable)
* Books with obvious signs of use.
* CDs, DVDs, VHS tapes, software, video games, tapes, or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable) Once we receive and inspect the returned item, we will send you an email to confirm that we have received it. We will also let you know our decision regarding the approval or rejection of your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again. Then, contact the issuer of your credit card, as there may be a delay before your refund is officially posted. Next, contact your bank. There is often a processing time before a refund is posted. If after taking all these steps, you still have not received your refund, please contact us at contact@popcard.io Sale items (if applicable) Only regular priced items may be refunded.
Unfortunately, sale items are not refundable. Exchanges (if applicable) We only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, please send us an email at contact@popcard.io
Gifts If the returned item was identified as a gift when purchased, and if it was sent to you directly, you will receive a gift credit of the value of your return.
Once we receive the returned item, a gift certificate will be mailed to you. If the item was not identified as a gift when purchased, or if the giver of the gift has chosen to receive the item first and then give it to you later, we will send a refund to the giver of the gift and they will be made aware that you have returned the item. Shipping To return a product, you should mail it back. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us
In order to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept products for intimate or sanitary use, dangerous products, or flammable gas or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care items To return an item, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer. There are certain situations where only a partial refund is given: (if applicable)
* Books with obvious signs of use.
* CDs, DVDs, VHS tapes, software, video games, tapes, or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable) Once we receive and inspect the returned item, we will send you an email to confirm that we have received it. We will also let you know our decision regarding the approval or rejection of your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again. Then, contact the issuer of your credit card, as there may be a delay before your refund is officially posted. Next, contact your bank. There is often a processing time before a refund is posted. If after taking all these steps, you still have not received your refund, please contact us at contact@popcard.io Sale items (if applicable) Only regular priced items may be refunded.
Unfortunately, sale items are not refundable. Exchanges (if applicable) We only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, please send us an email at contact@popcard.io
Gifts If the returned item was identified as a gift when purchased, and if it was sent to you directly, you will receive a gift credit of the value of your return.
Once we receive the returned item, a gift certificate will be mailed to you. If the item was not identified as a gift when purchased, or if the giver of the gift has chosen to receive the item first and then give it to you later, we will send a refund to the giver of the gift and they will be made aware that you have returned the item. Shipping To return a product, you should mail it back. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us